Job & Internship Opportunities
Theatre Services Associate - Operations/Groups
Description
The Theatre Services Associate – Operations/Groups is a full-time position, reporting to the Executive Assistant to the Vice President and General Manager and to the Sr. Manager of Group & Specialty Sales. This position will support the operations of the Theatre Services Office including the Group Sales Department and Guest Experience Team.
Qualifications
Ability to handle heavy call/customer contact volume. Ability to work well within the Boch Center’s team environment. Ability to prioritize and work independently within deadlines. Excellent interpersonal and communication skills, written and verbal, to work with customers, colleagues, artist management representatives, vendors and clients. Extraordinary organizational skills and attention to detail. Experience working independently in high energy and fast-paced environment. Prior group sales or ticketing experience. Proficiency in Microsoft Word, Excel, Outlook, and working knowledge of PowerPoint, ticketing systems and other related software packages.
Essential Job Duties
Provide customer service to group clients via phone, email and in-person. Respond to Sales inquiries in a timely, courteous and professional manner. Assist with processing of group ticket sales including payment/release of unpaid accounts, seat locations, contract and other paperwork for the client, Box Office, Front of House, and other constituencies as needed
Assist in maintaining the group database.. Represent Boch Center group sales department at networking events, conferences, and meetings as needed. Compile and provide appropriate mailing lists for show mailings. Assist in the creation and distribution of group collateral materials. Follow-up on unpaid accounts. Mail tickets with appropriate promotional materials to group clients in a timely fashion. Work events and performances, greeting and assisting group clients.
Coordinate VIP seating (House, Complimentary and Loge Club upgrades) for Boch Center venues/shows, including communicating availability and balancing inventory of available seats to maximize effectiveness of seats for the Boch Center and the Attraction. Process payments/releases and assign seat locations, maintain accurate records of orders and paperwork. Assist in the creation and distribution of Loge Club materials for Theatre Services. Handle Boch Center ticket donations including gift certification creation, distribution, ticket processing and record keeping. Assist with maintenance of sponsorship and trade ticketing logs. Assist with Ticket Tracking for all Boch Wang Theatre Shows
Provide support for organization wide multifunction printer needs including tracking inventory, general maintenance and service calls.
Provide support for the Quadiant postage machine needs including maintenance of funds, data entry, service calls and monthly financial reports. Assist with managing Info Box email including forwarding to appropriate location for response, as well as responding to all questions related to guest relations. Assist with Lost & Found tracking and follow-up.
Provide support in standard guest communications in conjunction with the Director of Guest Relations. Assist with departmental office supplies, and institutional toner recycling and Outlook archiving instructions and training.
Perform all other duties customarily performed by a Theatre Services Associate, or as directed by the Employer.
To Apply
Please forward cover letter, resume and references to:
Anastasia Zay
Boch Center
270 Tremont Street
Boston, MA 02116
Email: azay@bochcenter.org
No Telephone Calls.
The Boch Center is an equal opportunity employer.