Job & Internship Opportunities

Description

The Theatre Services Associate – Operations/Groups is a full-time position, reporting to the Executive Assistant to the Vice President and General Manager and to the Sr. Manager of Group & Specialty Sales. This position will support the operations of the Theatre Services Office including the Group Sales Department and Guest Experience Team.

Qualifications

Ability to handle heavy call/customer contact volume. Ability to work well within the Boch Center’s team environment. Ability to prioritize and work independently within deadlines. Excellent interpersonal and communication skills, written and verbal, to work with customers, colleagues, artist management representatives, vendors and clients. Extraordinary organizational skills and attention to detail. Experience working independently in high energy and fast-paced environment. Prior group sales or ticketing experience. Proficiency in Microsoft Word, Excel, Outlook, and working knowledge of PowerPoint, ticketing systems and other related software packages.

Essential Job Duties

Provide customer service to group clients via phone, email and in-person. Respond to Sales inquiries in a timely, courteous and professional manner. Assist with processing of group ticket sales including payment/release of unpaid accounts, seat locations, contract and other paperwork for the client, Box Office, Front of House, and other constituencies as needed
Assist in maintaining the group database.. Represent Boch Center group sales department at networking events, conferences, and meetings as needed. Compile and provide appropriate mailing lists for show mailings. Assist in the creation and distribution of group collateral materials. Follow-up on unpaid accounts. Mail tickets with appropriate promotional materials to group clients in a timely fashion. Work events and performances, greeting and assisting group clients.

Coordinate VIP seating (House, Complimentary and Loge Club upgrades) for Boch Center venues/shows, including communicating availability and balancing inventory of available seats to maximize effectiveness of seats for the Boch Center and the Attraction. Process payments/releases and assign seat locations, maintain accurate records of orders and paperwork. Assist in the creation and distribution of Loge Club materials for Theatre Services. Handle Boch Center ticket donations including gift certification creation, distribution, ticket processing and record keeping. Assist with maintenance of sponsorship and trade ticketing logs. Assist with Ticket Tracking for all Boch Wang Theatre Shows
Provide support for organization wide multifunction printer needs including tracking inventory, general maintenance and service calls.

Provide support for the Quadiant postage machine needs including maintenance of funds, data entry, service calls and monthly financial reports. Assist with managing Info Box email including forwarding to appropriate location for response, as well as responding to all questions related to guest relations. Assist with Lost & Found tracking and follow-up.
Provide support in standard guest communications in conjunction with the Director of Guest Relations. Assist with departmental office supplies, and institutional toner recycling and Outlook archiving instructions and training. 

Perform all other duties customarily performed by a Theatre Services Associate, or as directed by the Employer.

To Apply

Please forward cover letter, resume and references to:
Anastasia Zay
Boch Center
270 Tremont Street
Boston, MA 02116
Email: azay@bochcenter.org

No Telephone Calls.
The Boch Center is an equal opportunity employer.

Description:    

The House Manager, reporting to the Director of Guest Relations and as needed, Front-of-House Supervisors, oversees front-of-house operations for performances and special events at the Wang Theatre and Shubert Theatre. This position plays a key role in supporting the guest experience at one of Boston’s premier performing arts and entertainment venues, ensuring a safe, welcoming, and customer-focused environment while providing on-site leadership to front-of-house staff and supporting smooth theatre operations.

Qualifications:    

• Minimum of 2 years of front-of-house, customer service, or event operations experience in a theatre, performing arts, entertainment, hospitality, or related venue 
• Excellent interpersonal, customer service, and communication skills 
• Ability to remain calm and make sound decisions during emergencies or high-pressure situations 
• Strong organizational skills with the ability to multitask in a fast-paced environment 
• Experience supervising union and non-union staff preferred 
• Ability to work collaboratively within a team environment 
• General knowledge of ticketing systems; experience with Ticketmaster preferred 
• Proficiency in Microsoft Word, Excel, Outlook.
• Availability to work evenings, weekends, and holidays based on event schedules 
• Ability to stand and walk for extended periods and lift/move up to 25 pounds
• Bilingual or multilingual communication skills preferred 
• Preferred knowledge of payroll systems and procedures.
• CPR, First Aid, and/or AED certification preferred, or willingness to obtain certification

Essential Job Duties:    

• Oversee safe, secure, and customer-focused front-of-house operations for all performances and special events    
• Execute opening and closing procedures for theatre operations 
• Supervise ushers and assist union Chief Ushers during events, providing leadership, direction, and support 
• Communicate show, event, and operational information to front-of-house staff
• Monitor lobby, entry, and audience areas to ensure guest safety, comfort, and compliance with venue policies 
• Enforce venue policies and maintain a safe and respectful environment for all patrons and staff
• Assist patrons with accessibility needs, including accessible seating, assistive listening devices, and mobility aid storage 
• Respond to and resolve patron questions, concerns, complaints, and behavioral issues in a professional and timely manner
• Execute emergency procedures, crowd management protocols, and coordinate with emergency personnel when necessary 
• Coordinate with security, event managers, box office, custodial, and facilities staff to support smooth event operations 
• Assist with pre-show setup, intermission operations, and post-show audience exit management 
• Monitor cleanliness and presentation of front-of-house spaces throughout events 
• Support VIP and special event guest services as needed 
• Complete and distribute incident reports and performance logs as required 
• Review and verify Usher payroll submitted
• Perform other related duties as assigned by the Director of Guest Relations or other supervisory staff

To apply: Please email your resume with the subject line “House Manager Position” to Emilie Canez, Director of Guest Relations, at ecanez@bochcenter.org. 

Boch Center is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Position Summary

The Associate Director of Individual Giving & Donor Strategy is responsible for developing, managing, and growing a portfolio of individual donors and prospects to increase philanthropic support for the organization. Reporting to the Vice President & Chief Advancement Officer, this position plays a key role in cultivating, soliciting, stewarding, and retaining donors at all giving levels, with a focus on major gifts and donor engagement strategies that will be critical to future campaign goals.

The Associate Director works closely with senior leadership, board members, volunteers, and colleagues across the organization to advance fundraising goals, build a strong pipeline of donors and prospects and create meaningful relationships that support the organization's annual priorities around education initiatives, the Folk Americana Roots Hall of Fame (FARHOF) and historic preservation efforts.

Primary Responsibilities

Major Gifts and Donor Relations

• Manage a portfolio of individual donors and prospects capable of making annual gifts of $1,000 and above.
• Develop and implement individualized cultivation, solicitation, and stewardship strategies.
• Conduct personal visits, virtual meetings, and outreach to build long-term donor relationships.
• Create opportunities and schedule donor meetings, tours, and engagement opportunities to strengthen relationships and increase philanthropic support.
• Prepare solicitation materials, gift proposals, impact reports, and donor correspondence.
• Collaborate with executive leadership and board members on donor cultivation and solicitation activities.

Prospect Research and Pipeline Development

• Identify, qualify, and cultivate new individual donor prospects.
• Utilize donor databases, wealth screening and research tools to analyze giving capacity and philanthropic interests.
• Maintain an active pipeline of prospects moving through the cultivation cycle
• Schedule meeting and prepare briefing

Stewardship and Donor Experience

• Ensure donors receive timely acknowledgment, recognition, and reporting.
• Coordinate donor events, receptions, backstage experiences, and other engagement opportunities.
• Develop meaningful donor impact communications that demonstrate the value of philanthropic support.
• Partner with marketing and communications staff to create donor-focused content.

Planned Gifts, Donor Identification and Cultivation

• Identify current and prospective donors with the capacity and inclination to make planned gifts.
• Develop and maintain a portfolio of planned giving prospects.
• Research planned giving programs, make recommendations and implement policies and processes for accepting, crediting and recording estate gifts

Data Management and Reporting

• Maintain accurate donor records and activity reports in the organization's CRM database.
• Track fundraising activity, donor interactions, proposals, and gift commitments.
• Generate reports and analyze fundraising performance against established goals.
• Assist in forecasting revenue and preparing fundraising metrics for leadership and board reporting.

Collaboration and Organizational Support

• Work collaboratively with development, marketing, education, programming, and finance teams.
• Support fundraising events and special campaigns as needed.
• Serve as an ambassador for the organization at performances, community events, and donor functions.
• Participate in strategic planning and departmental initiatives.
• Support the Development Committee of the Board

Qualifications

Required

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of 3-5 years of progressively responsible fundraising, advancement or nonprofit development experience.
• Demonstrated success in cultivating and soliciting individual donors or clients.
• Strong interpersonal, communication, and presentation skills.
• Ability to coordinate and manage multiple projects simultaneously.
• Exceptional attention to detail.
• Interest in organizing events and gatherings that will bring friends, donors and prospects together.
• Excellent writing and proposal development abilities.
• Experience working with donor databases and CRM systems.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work evenings and weekends as required for donor events and performances.

Preferred

• Passion for the arts and culture, historic preservation, community impact or nonprofit fundraising.
• Proven success asking for gifts.
• Knowledge of major gift fundraising principles, planned gift strategies, and moves management.
• Experience working with volunteers, boards, and high-net-worth individuals.
• Familiarity with Little Green Light, Raiser's Edge, Tessitura, Salesforce, or similar fundraising platforms.

Key Competencies

• Relationship Building
• Donor-Centered Fundraising
• Strategic Thinking
• Communication and Storytelling
• Project Management
• Collaboration and Teamwork
• Attention to Detail
• Initiative and Accountability

Performance Expectations

Success in this role will be measured by:

• Achievement of annual fundraising goals.
• Growth in donor retention and donor acquisition.
• Increased major gift revenue and donor upgrades.
• Number and quality of donor visits and meaningful interactions.
• Successful stewardship and donor satisfaction outcomes.
• Development of a strong and sustainable donor pipeline.

This is a “hybrid” position and the amount of time required to be in the office will be determined by your supervisor, the needs of the office, and the events and activities scheduled each week. It is anticipated that this position will require working nights and weekends, as appropriate, and with advance notice.

About the Organization

The Boch Center is committed to enriching lives through exceptional artistic experiences, arts education, community engagement, and the preservation of historic cultural landmarks. We seek passionate professionals who believe in the transformative power of the arts and are dedicated to building meaningful philanthropic partnerships that sustain our mission.

Salary

Salary is commensurate with experience. The salary range is $80,000 to $100,000.

How to Apply

Please send a resume, cover letter and writing samples to:

Sue Pekock, Vice President & Chief Advancement Officer

spekock@bochcenter.org

Boch Center is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

OVERVIEW:

The Boch Center is one of the nation’s leading nonprofit performing arts institutions and the guardian of Boston’s historic Wang and Shubert theatres. Through numerous educational and community outreach initiatives, collaborations, and partnerships, the Boch Center strives to inspire and ignite a greater appreciation for art, culture, and creativity.

The Boch Center seeks a Development Intern currently studying Arts Administration, Communications, Public Relations, Business, English/Writing, or another related field. The ideal candidate is interested in learning from and contributing to a dynamic team that raises funds to support a variety of Boch Center initiatives.

DURATION:        September – December 2026

LOCATION:         Wang Theatre

270 Tremont St

Boston, MA 02116

HOURS:               8-16 hours/week

Exact schedule TBD based on candidate’s availability and departmental needs

DESCRIPTION:

The Development Intern reports to the Development Associate. This position will support various departmental activities and will be responsible for:

• Assisting with gift acknowledgement and renewal efforts
• Assisting with donor cultivation through design and execution of mail and email campaigns
• Supporting the planning and execution of special events and programs
• Managing lists of ticket donors, ticket buyers, and other visitors
• Completing other fundraising-related projects as needed

QUALIFICATIONS:

The ideal candidate is passionate about the performing arts/arts education and is interested in pursuing a career in the nonprofit arts sector. They are self-motivated, detail-oriented, highly organized, creative, and collaborative.

HOW TO APPLY:

Please send a resume and cover letter addressing your skills and interest to Marcus Huber, Development Associate, at mhuber@bochcenter.org. Include your name and “Development Internship Application” in the subject line.

Applicants are encouraged to apply by July 22, 2026.

COMPENSATION:             $15.00/hour