FAQs

Tickets for the Wang Theatre are available for purchase
Online at Ticketmaster.com Ticketmaster Customer Service: 800.653.8000
Box Office in person at the
Wang Theatre Box Office
270 Tremont Street
Boston, MA 02116

Tickets for the Shubert Theatre are available for purchase
By phone: 866.348.9738 Accessible: 866.300.9761
Box Office in person at the
Wang Theatre Box Office
270 Tremont Street
Boston, MA 02116
To order tickets via TTY dial 888.889.8587.

Box Offices at the Wang and Shubert Theatres open two (2) hours prior to a scheduled performance.

No. If tickets are purchased by telephone, they will be billed directly to the customer's credit card account used.

Ticket distribution/pick-up may vary from show to show. Some shows may require that tickets be picked up at the entry to the Theatre by the person who originally purchased the tickets. Otherwise, when purchasing tickets over the telephone, give the operator the specific name of the person who will be picking up the tickets at the Box Office. The tickets will then be left at the Box Office under that name. All guests will be asked to show an ID when picking up tickets at the will call.

Tickets can easily be replaced by going back to the point of purchase. If tickets were purchased via telephone, call our Customer Service. If purchased through Group Sales, please call our Group Sales Department at 617.532.1116, or if purchased at the Box Office you will need to revisit the Box Office. Please try to have the exact seat locations if you only lost a portion of the tickets. Tickets may only be reprinted for the original purchaser and ID will be required.

No. The Box Office does not sell tickets over the telephone. You can purchase your tickets at the Box Office in person only, Tuesday - Saturday from 12PM to 6PM.

There are no refunds on ticket purchases.

The availability of Student Rush, Rush or Senior Discounts Tickets are decided by the production company and the policy varies from show to show. Please check the Student Rush page here for more information.

This site has the most up-to-date show listings. All ticket sales are usually announced through the mainstream media and through local radio and television stations. The best way to find out about show on sales and presales is by joining our email list. 

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The Box Office accepts Visa, MasterCard, Discover, Diner's Club, and American Express, cash and MA checks (ten business days prior to the performance date being purchased). By telephone and online, Visa, MasterCard, American Express, Discover, and Diners Club are accepted (regular service and handling fees apply).

 Will Call tickets are typically available at the Box Office one hour prior to curtain time. Please have your confirmation number or the credit card used for the purchase and identification ready. Please note that some shows will have Forced Will Call where tickets will be held at the box office for day of show pick-up only and will require immediate entry into the theatre with no re-admittance. Please check the show page for details

To purchase group tickets (typically 10-20+ depending on the show), call our Group Sales Department at 617.532.1116. or email groups@bochcenter.org. They will be happy to assist you in purchasing tickets for your group. 

Group Sales Info

The Boch Center does not support the unauthorized reselling of tickets at a price above printed face value. The state of Massachusetts bars the resale of tickets above face value. If you have purchased tickets from an unauthorized ticket dealer and arrive at the theatre unknowingly with a fraudulent ticket, or you arrive at your seat to find someone has been sold the exact same seat, the Boch Center cannot honor, refund or exchange those tickets. Purchase your tickets here online or call 866.348.9738.

Please be aware that our Covid-19 Policy and Safety Measures have changed per the revisions to the City of Boston’s vaccine requirement for certain indoor spaces. Unless required by a specific Artist or attraction, we no longer require proof of vaccination against Covid-19 or masks in our facilities.

The Boch Center is committed to providing a safe, secure, and enjoyable environment for our guests, staff, and performers during all performances and events held at the Wang and Shubert Theatres. For everyone’s safety, all guests entering the Wang or Shubert Theatre will be scanned with handheld and/or walk through metal detectors and have their belongings searched. The Boch Center reserves the right to confiscate prohibited items and/or those that are in breach of building policies or those that pose danger or disruption to the performance or other guests. Any guest who declines to be screened by these methods may be denied entry or ejected from our Theatres. Anyone in need of assistance during an event should inform one of the Center’s staff members who will provide the appropriate assistance.

Yes, concession stations are available in the lobby areas of the Theatres. Food and beverages are allowed into the Theatres depending on the type of show.

There is no specific dress code for attending shows at our Theatres. Guests should wear what is appropriate for the show they are attending.

The Wang Theatre is equipped with an elevator available in the Grand Lobby with accessibility to all floors and has a chair lift installed for access to the Lower Lobby. The Shubert Theatre does not have an elevator; however, an accessible unisex bathroom is located off the Main Lobby.

You can find parking easily through ParkWhiz. There are several parking lots located near the Theatres: The Tufts Medical Center Garage adjacent to the Wang Theatre; Theatre District Parking adjacent to the Shubert Theatre; Standard Parking, between the Tufts Medical Center Parking Garage and the DoubleTree Hotel; CityPlace Garage in the MA Transportation Building; 200 Stuart Street Garage at the Revere Hotel; the Kinney Motor Mart on Stuart Street, and the Garage at 100 Clarendon on Clarendon Street. CLICK HERE for more info on parking.

There are many restaurants in the immediate area. Show your ticket stub and receive a special discount at select restaurants nearby. Learn more here. 

The Boch Center is located in the heart of Boston's Theater District. The Wang Theatre is located at 270 Tremont Street and the Shubert Theatre is located directly across the street at 265 Tremont Street. CLICK HERE for directions.

As a general rule and for theatrical events, for the safety of the cast members, stage crew and the enjoyment of other guests, absolutely no photography or recording devices or any kind are permitted – this policy is strictly enforced. However, for some concerts, the Artist may make exception to non flash photography, please check for specific shows.

For theatrical events and performances, standing is not allowed – this policy is strictly enforced. For concerts, depending on the nature of the performance there may be occasions when guests are standing.

Times vary by performance, check the show pages for performance run times.

Yes, most shows have show merchandise available for sale prior to and at the conclusion of each performance.

All guests, regardless of age, must have a ticket to enter the theatre. Most shows are appropriate for children 4 and up. Please check the show page for age-appropriate content.

The Facility Fee is used for the general maintenance, upkeep and improvements of our theatres and its operations. See other ways you can support our nonprofit organization.

For most theatrical performances a Playbill is distributed to each patron free of charge. Concerts do not traditionally have program books. Show program books are often sold for a minimal fee.

You can view the seating charts for each venue on the seating charts page.

Visit the Events Page to view our show listings.

The doors typically open 1 hour before the scheduled performance time.

Latecomers will be seated at the discretion of the artist or production company's seating policy.

Yes, the Boch Center Gift Card is the easiest, most flexible way to give the gift of concert, theatre or event tickets.

The Orchestra Pit is located directly in front of the stage on the first level in all Theatres.

The Orchestra is the entire first floor level after the Orchestra Pit in all Theatres.

Boxes in the Wang Theatre are located on the first level at the rear of the Orchestra section. Boxes at the Shubert Theatre are accessed via the Orchestra up a flight of stairs.

The Dress Circle (Loge) includes box seats located on the second level in the rear and on the left, and right sides above the Orchestra. Dress Circle seats are generally not sold and reserved exclusively for Boch Center Members.

The Mezzanine is the third level above the Orchestra in the Wang Theatre. The Mezzanine includes the second level above the Orchestra at the Shubert Theatres.

The Balcony is the fourth level behind the Mezzanine in the Wang Theatre. In the Shubert Theatres, the Balcony is the third level above the Mezzanine.

The Wang and Shubert Theatres offer accessible seating. Accessible seating is available at a variety of prices throughout the Theatres. In the Wang Theatre accessible seating is in certain areas of the Orchestra Floor, and Orchestra Boxes. In the Shubert Theatre accessible seating is in certain areas of the Orchestra.

The Boch Center offers accessible and companion seating in a variety of prices and locations throughout the Theatres. Tickets for performances at the Shubert Theatre may be purchased online or by calling 866.300.9761 (TTY 888.889.8587). Tickets for performances at the Wang Theatre may be purchased online or by calling 800.877.7575 (TDD 800.943.4327). For all theatres tickets can be purchased at the Boch Center Box Office in person, Tuesday-Saturday, 12PM to 6PM. Please inform the ticket seller you would like to purchase accessible seats.

Whenever possible the theatres try to offer ASL, audio-described or transliterated performances. Please contact info@bochcenter.org for more information.

The phone numbers for Wang Theatre are Accessible: 800.877.7575, TDD: 800.943.4327 and the Shubert Theatre are Accessible: 866.300.9761 and TTY: 888.889.8587.

The Boch Center strongly recommends that guests purchase their tickets in advance to obtain the desired seat location. In the event that all non-accessible seat locations are sold out for a performance, accessible seating locations will be the last released to the general public.

Yes. Both Theatres offer companion seats along with accessible seating.

The Wang Theatre is equipped with an elevator available in the Grand Lobby to all levels of the Theatre. An accessible chair lift provides access to the Lower Lobby. The Shubert Theatre does not have an elevator; however, an accessible unisex bathroom is located off the Main Lobby.

Each year, a portion of the Boch Center's operating budget is allocated for Community Service Expenditure, which includes direct cash grants, performance underwriting and discounted Rental fees for local nonprofit resident companies. We also include Access Programming, which includes ASL-interpreted and audio-described public performances for individuals who are deaf, blind or have communication disorders, and facility improvements that maintain physical access to the Center. Additional funding for Access Programming has been provided in the past by VSA Arts Massachusetts, the Bay State Council of the Blind, and various private foundations.