Job & Internship Opportunities

DESCRIPTION

The Theatre Services Associate, reporting to the Executive Assistant to the Vice President and General Manager, and, the Director of Theatre Operations of the Boch Center, will assist in various operations of the Theatre VIP ticketing process, Group Sales, House Management and general record keeping for the Theatre Services Department.

QUALIFICATIONS

- Prior ticketing experience required.
- Ability to manage multiple tasks in a fast paced and constantly changing environment.
- Ability to prioritize and work independently within deadlines.
- Ability to make sound business decisions related to tasks.
- Ability to work well within the Boch Center’s team environment.
- Excellent interpersonal and communication skills, both written and verbal, to work effectively with customers, colleagues, donors and other constituents.
- High level of customer service skills required.
- Excellent organizational skills and attention to detail.
- Good working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, Shubert Ticketing System, Ticketmaster, and other related software packages.
- Good Internet research skills.
- Ability to work some nights & weekends.

ESSENTIAL JOB DUTIES
- Coordinate VIP seating for Boch Center venues/shows, including communicating availability and balancing inventory control of available seats to maximize effectiveness of seats for the Boch Center and the Attraction.
- Maintain sponsorship and trade ticketing logs.
- Provide support to group ticket sales & customer service (phone coverage, payment/release of unpaid accounts, accurate orders & paperwork for Box Office, Front of House, and other guests.) as needed within the Theatre Services Department.
- Provide support for organization wide multifunction printer needs including tracking inventory, general maintenance and service calls.
- Provide support for Neopost postage machine needs including maintenance of funds, data entry, service calls and monthly financial reports.
- Assist with Ticket Tracking for all Boch Wang Theatre Shows.
- Assist with departmental office supplies, and institutional toner recycling and Outlook archiving instructions and training.
- Maintain performance related Customer Feedback reports for Front of House, Security and Concessions.
- Maintain Usher discipline, training and staffing logs.
- Assist with Lost and Found reconciliation forms and customer correspondence.
- Handle patron complaints via phone, letter or website and maintain logs.
- File vendor contracts and reporting logs.
- Create and maintain logs for scheduled and unscheduled maintenance.
- Assist with incident log reporting.
- Assist with ASL performance contracts, check requests and customer correspondence.
- Maintain Assisted Listening Device functionality, service and repair.
- Perform all other duties customarily performed by a Theatre Services Associate, or as directed by the Employer.

TO APPLY 

Please forward resume and references to:
Anastasia Zay, Executive Assistant to the Vice President and General Manager
Boch Center
270 Tremont Street
Boston, MA 02116
Email: azay@bochcenter.org
Fax: 617-482-0752
No Telephone Calls.
The Boch Center is an equal opportunity employer

STATUS: FULL-TIME
REPORTS TO: CHIEF ADVANCEMENT OFFICER
SUPERVISES: INTERNS AND VOLUNTEERS

The Boch Center/Wang Theatre is seeking a creative and strategic thinker with fundraising experience to join our Development Team. The Ideal candidate is interested in all aspects of the Center’s fundraising efforts and able to juggle multiple responsibilities at a time. The Assistant Director of Development is a strategic partner with the Chief Advancement Officer and Associate Director of Development that interfaces and collaborates with partners across departments.

The Assistant Director will help organize special events and be responsible for important office functions that happen every day and are core to deepening donor relationships and engaging new audiences. This position will be part of a 4-person team. This role offers an excellent opportunity for a development generalist eager to immerse themselves in a development operation that is growing and entrepreneurial in nature.

Core Responsibilities
• Help manage invitation and RSVP lists for key development events including the Loge Club and special cultivation events, House Parties, a Gala, exhibit openings and other events as needed
• Prepare donor research and briefings as appropriate to ensure Senior Leadership is prepared for meetings and events
• Interface with the box office to ensure ticket buyers’ contact information is captured for marketing and cultivation efforts
• Track donor activity and action plans for top prospects to ensure we are engaging donors and prospective donors in appropriate and meaningful ways
• Ensure gifts are appropriately documented and acknowledged
• Oversee communication with donor groups
• Manage monthly donor renewals
• Prepare gift reports and reconcile records with the finance office
• Additional duties as assigned to support the mission of the Boch Center and the goals of the Development Department

Qualifications
• 3-5 years of fundraising experience preferably
• Highly organized, detail-oriented and able to juggle many projects simultaneously
• Competency with financials and ability to track and keep costs within budget
• Comfort working with Board volunteers
• A proactive approach to take initiative and work independently
• Bachelor’s Degree required
• Ability to work evenings and weekends
• Excellent written. verbal and interpersonal communication skills
• Experience writing and designing direct mail appeals, e-appeals, and social media communications.
• Competency with MS Office, donor databases, Constant Contact and Creative Cloud programs

Compensation
The Boch Center offers a competitive salary and full benefit package including health and dental insurance, immediate vesting in a 401k program, paid vacation and personal time off and more.

To Apply
Please submit a thoughtful cover letter and resume addressed to Sue Pekock, Chief Advancement Office, Boch Center, 270 Tremont Street, Boston, MA 02116 or spekock@bochcenter.org.

The information in this job description indicates the general nature and level of work expected. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job


About the Boch Center
The Boch Center is one of the nation’s leading nonprofit performing arts institutions, a guardian of the historic Wang and Shubert Theatres, and home of the Folk American Roots Hall of Fame. As New England’s largest cultural venue, the Boch Center is home to theater, classical and popular music, dance, comedy, opera, Broadway musicals, family entertainment, and more. Located in Boston’s historic Theater District, the Boch Center also offers a diverse mix of educational and community outreach initiatives, including the City Spotlights Leadership Program and ArtWeek Boston; collaborates with artists and local nonprofit arts organizations; preserves historic venues; and acts as a champion for Greater Boston’s arts and cultural community.