Job & Internship Opportunities

DESCRIPTION

The Theatre Services Associate – Functions, reporting to the Function Sales Manager, will support the operations of the Function Sales Department as well as provide general support within the Theatre Services Department.

QUALIFICATIONS

A combination of event sales, management, planning, and coordination experience is ideal.

• Ability to work well within the Boch Center’s team environment.
• Excellent interpersonal and communication skills, written and verbal, in order to work with customers (internal & external), artist management representatives, vendors and clients.
• Ability to manage multiple tasks and be adaptable to changes that arise in a fast paced and quickly evolving environment.
• Extraordinary organizational skills and time management skills
• Experience working independently in high energy and fast-paced environment
• Prior catering and/or function organization experience
• Must be available to work nights and weekends.
• Proficiency in Microsoft Word, Excel, Outlook, and working knowledge of PowerPoint, and other related software packages.
• Experience working with a not-for-profit organization is a plus.

ESSENTIAL JOB DUTIES

• Assist Function Sales Manager in promoting special events at the Boch Center and responding to Sales inquiries in a timely, courteous, and professional manner.
• Assist in coordination and management of logistical aspects of both internal and external Functions, including vendor services, catering requests, room set-up, audio, lighting and audiovisual needs, event staffing and final billing.
• Assist Function sales Manager with Loge Club operations. Loge Club is our corporate hospitality program, activities will include scheduling Loge Club staff in cooperation with Director of Sales and Corporate Development and members of the Development Department
• Maintain Loge Club calendar and oversee distribution of all Loge Club materials.
• Schedule and maintain the calendar for Function Sales Special Event Managers.
• Maintain accurate records of the financial aspects of Functions including check requests, invoices, reporting and preparing settlements.
• Follow-up on unpaid accounts
• Assist in planning, coordination, and execution of a variety of Functions that require interdepartmental collaboration.
• Conduct site visits and communicate with Function clients and vendors.
• Maintain up to date inventory lists, including linen, dry goods and liquor stock, vendor lists and logs
• Assist with on-site management of Functions.
• Assist in preparing internal revenue forecast budgets for external Functions.
• Provide support within all areas of the Theatre Services Department as needed.
• Perform all other duties customarily performed by a Theatre Services Associate, or as directed by the Employer.

Boch Center is an Equal Opportunity Employer and seeks diversity in its workforce.

TO APPLY: Please forward cover letter, resume and references to:
Anastasia Zay
Boch Center
270 Tremont Street
Boston, MA 02116
Email: azay@bochcenter.org
Fax: 617-482-0752
No Telephone Calls.

Description: The Guest Experience Manager, working as part of the Theatre Services Department and reporting to the Director of Theatre Operations, will oversee all Front of House Operations for the Boch Center Wang and Shubert Theatres to ensure a safe and enjoyable experience for all guests.

Qualifications:

• Minimum of 5 years related Event experience.
• A proven track record of working with staff, including Guest Relations, Ushers, Ticket Takers, Food & Beverage Service, Security and Housekeeping.
• Experience in working in a fast paced, time sensitive environment.
• Experience in coordinating responses and responding to emergency situations while also maintaining oversight and understanding of other activities taking place.
• Ability to work well within the Boch Center’s team environment both within the Theatre Services Department as well as other departments inside the organization.
• Thorough understanding of safety issues and practices relating to public assembly operations.
• Excellent interpersonal and communication skills to coordinate significant customer and client interaction.
• A history of proven budget management that adheres to both company and client goals.
• Ability to understand and work within Union labor agreements.
• Understanding of not-for-profit operations from both a client and operator perspective.
• Ability to understand the Boch Center’s priorities and work cooperatively to maximize revenue.
• Proficiency in Microsoft Word, Excel, Outlook.
• CPR, First Aid, Crowd Manager Certification or willingness to obtain.

Essential Job Duties:

• Oversee the customer/guest experience for patrons attending shows and functions at the Boch Center.
• Oversee all Front of House related staff including Guest Relations, Ushers/Ticket Takers, and contracted staff for Security, Cleaning and Concessions.
• Actively work with Director of Theatre Operations to establish and enforce safety standards and procedures including organizing and delivering training sessions for Front of House staff.
• Assure that a full complement of employees and contracted personnel, as required by the needs of the show/function is available for work as scheduled.
• Responsible for working to resolve all audience ticket issues, including, but not limited to, past-dating, duplicate ticketing, accessible seating issues and customer complaints.
• Maintain Lost & Found along with appropriate records.                             
• Coordinate with the Boch Center Production Manager and Director of Theatre Operations to determine the specific needs of each show/function, including opening times, curtain times, intermissions, stage access and any other detail such as ‘seating holds’, actor entrances from the house, special security needs. Disseminate information to Front of House team members.
• Review and approve Box Office Statements.
• Responsible for handling performance reviews and disciplinary actions as may be needed for Front of House staff.
• Implement and coordinate ADA related activities including customer service.
• Review and verify payroll for Ushers and Guest Relations staff.
• Actively participate in trade organizations to enhance the visibility of Boch Center facilities.
• Perform all other duties customarily performed by a Guest Experience Manager, or as directed by the Employer.

Boch Center is an Equal Opportunity Employer and seeks diversity in its workforce.

TO APPLY: Please forward cover letter, resume and references to:

Eric Neill

Boch Center

270 Tremont Street

Boston, MA 02116

Email: eneill@bochcenter.org

Fax: 617-482-0752

No Telephone Calls.              

Description: The Head Carpenter will supervise all aspects of the Carpentry Department at The Shubert Theatre and will serve as a member of the House Crew.

Qualifications:

• Minimum of 5 years related stage experience
• Detailed knowledge of stage carpentry and rigging
• Thorough understanding of safety issues.
• Ability to read, understand and interpret theatrical stage drawings and specifications.
• Ability to work well within the Boch Center’s team environment.
• Ability to work as well as lead Employees in the Carpentry department.
• Excellent interpersonal and communication skills in order to interact effectively and cooperatively with customers and other constituents, particularly recognizing the multiple types of uses for the Theatre, including, but not limited to, not for profit productions, commercial productions and functions.
• Good organizational skills
• Working knowledge of Microsoft Word, Excel, and Outlook
• Experience using AutoCAD or Vectorworks preferred.

Essential Job Duties:

Must be able to:

• Perform primary job functions of a Carpenter.
• Lift and/or move a minimum of 75lbs.
• Stand continuously throughout a 3-5 hour period.
• Operate hand tools, climb ladders, work at rigging heights, and perform other physical tasks typical of a Head Carpenter.
• Set and enforce safety standards and procedures.
• Assure that a full complement of Employees, as required by the needs of the attraction, reports to work for each call and is ready to begin work on time.
• Submit accurate, detailed and timely payroll reports using Microsoft Excel and other software as may be required.
• Be present at the Theatre for the entire duration of each call of each presentation at which the Head Carpenter is assigned, except for reasonable absences approved in advance by the Employer.
• Provide timely and thorough responses to production requirements to properly prepare and/or implement Attractions and Functions.
• Perform all other duties customarily performed by department heads, or as directed by the Employer.
• This is an IATSE Local 11 position.

To Apply: Please forward cover letter, resume and references by 5pm Monday, May 20, 2024 to:

Grecia Hernandez, Production Manager
Boch Center for the Arts
270 Tremont Street
Boston, MA 02116
Email: ghernandez@bochcenter.org
Fax: 617-482-0752

Tremont Theatre, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Persons from diverse backgrounds are strongly encouraged to apply.