Job & Internship Opportunities

Description: The Chief Usher, working as part of the Theatre Services Department, will oversee all aspects of the Usher Staff at the Shubert Theatre and report directly to the Guest Experience Manager (or their designee) and Director of Theatre Operations.

Qualifications:

• Minimum of 5 years comparable ushering experience
• Excellent interpersonal and communication skills, written and verbal, in order to work with clients, customers, staff and other constituents
• Great organizational skills
• Working knowledge of Microsoft Word, Excel, and Outlook
• Ability to work well within the Boch Center’s team environment
• Ability to work, as well as lead, Employees in the Usher department
• Ability to lift and/or move a minimum of 25lbs
• Ability to stand continuously throughout a 3-5 hour period
• Capability to perform any of the duties falling under the responsibility of members of IATSE B-4.
• Flexibility to work evenings, weekends and holidays as needed

Essential Job Duties:

• Make usher calls and assignments of ushers for each event, under the direction of the Guest Experience Manager or Director of Theatre Operations.
• Maintain usher records including contact information, sign-in sheets and payroll records.
• Disseminate event and specific performance related job information to the ushering staff through usher meetings, written memoranda and individual meetings.
• Make announcements to the public regarding Theatre policies, event information, or general information as well as announcing ‘curtains’, end of intermissions, and building closing.
• Supervise the opening and the closing of the auditorium and lobbies to the public as well as verifying that the public has exited the Theatre and that the Theatre is properly locked or unlocked.
• Handle patron questions, requests and problems including the appropriate resolution of seating problems.
• Develop a solid working knowledge about the Theatre’s Safety and Emergency plans.
• Supervise and monitor the ushering staff to ensure that they are adhering to the policies of theatre management and are performing the duties assigned to them.
• Disseminate safety & emergency information to ushering staff and, under the direction of the Guest Experience Manager and Director of Theatre Operations, facilitate Emergency plan actions as needed or directed
• Respond to and handle emergency situations, such as medical or other life safety related occurrences, providing assistance and coordination of response as well as documentation of situation
• Ensure that a full complement of Employees, as required by the needs of the event or show, reports to work for each call on time and ready to begin work
• Submit accurate and timely payroll reports using Microsoft Excel and Outlook
• Be present at the Theatre for the entire duration of each call. In the event of an approved absence arrange for an appropriate substitute Chief Usher for the performance(s).
• Work cooperatively with show management/production as needed and directed by the Guest Experience Management team.
• Perform all other duties customarily performed by department heads, or as directed by the Employer.

To Apply: Please forward resume and references to:

Emilie Canez, Guest Experience Manager
Boch Center
270 Tremont Street
Boston, MA 02116
Email: ecanez@bochcenter.org
No Telephone Calls.

Tremont Theatre, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Persons from diverse backgrounds are strongly encouraged to apply.

Description: Reporting to the Production Manager, the Assistant Production Manager supports the daily operations and activities of the Production department and plays a key
role in the technical and logistical success of performances at the Boch Center’s
Wang and Shubert Theatres. This position works closely with artists, labor crews,
and internal departments to help deliver the world-class live entertainment
experiences that the Boch Center is known for.

Qualifications:

• Ability to work well within the Boch Center’s team environment
• Excellent interpersonal and communication skills, written and verbal, in order to
• work with customers, artist management representatives, vendors and clients
• Exceptional organizational skills
• Experience working independently in high energy and fast-paced environment
• Prior event management experience
• Proficiency in Microsoft Word, Excel, Outlook, and the ability to learn/interpret
• industry related software including but not limited to, VenueOps/Event Booking,
• Ticketmaster, Tele-Charge and AutoCAD.

Essential Job Duties:

• Assists with the supervision of technical staff, union labor crews and vendors
• utilizing technical equipment and maintenance of facility assets.
• Coordinates with various Boch Center departments in the operation of the
• theatres.
• Supports the production advance process for performances and events in the
• Wang and Shubert theatres and other spaces throughout the venues as required.
• Assists with budget and estimate preparation, processes billing for events,
• settlements and reconciliation.
• Acts as liaison with outside agencies, vendors, clients and labor organizations for
• operation of Boch Center venues.
• Assists in ensuring all backstage facilities are clean and properly configured prior to the arrival of each attraction.
• Assists in maintaining and regulating a safe work environment in adherence to OSHA and Massachusetts State guidelines and regulations.
• Works closely with the Production Manager to assess future capital improvements.
• Establishes and maintains professional and supportive relationships with key managers and department heads and attends regularly scheduled team meetings.
• Assists in documenting and distributing event information and details to department heads, theatre managers and internal/external stakeholders.
• Assists in the preparation of event payroll and settlement documents under the supervision of the Production Manager.
• Performs specific tasks as assigned by the Production Manager in support of departmental needs.
• Performs additional duties as required.
• Work performed involves nights, weekends and holidays when required.

This is a full-time, exempt position with a competitive salary and benefits package.

To Apply: Please forward cover letter, resume and references to:

Mark A. Lorenzo
Boch Center
270 Tremont Street
Boston, MA 02116
Email: mlorenzo@bochcenter.org

We kindly ask that applicants refrain from calling. Qualified candidates will be contacted directly.

The Boch Center is an equal opportunity employer.

Description: The Theatre Services Associate – Group Sales/Operations isa part-time 18 hour per week position, reporting to the Group Sales Manager and the Executive Assistant to the Vice President and General Manager, will support the operations of the Group Sales Department and general operations of the Theatre Services Office.

Qualifications:

• Ability to handle heavy call/customer contact volume
• Ability to work well within the Boch Center’s team environment
• Ability to prioritize and work independently within deadlines
• Excellent interpersonal and communication skills, written and verbal, in order to work with customers, colleagues, artist management representatives, vendors and clients
• Extraordinary organizational skills and attention to detail
• Experience working independently in high energy and fast-paced environment
• Prior group sales or ticketing experience
• Proficiency in Microsoft Word, Excel, Outlook, and working knowledge of PowerPoint, ticketing systems and other related software package

Essential Job Duties:

• Provide customer service to group clients via phone, email and in-person
• Respond to Sales inquiries in a timely, courteous and professional manner
• Assist with processing of group ticket sales including payment/release of unpaid accounts, seat locations, contract and other paperwork for the client, Box Office, Front of House, and other constituencies as needed
• Assist in maintaining the group database.
• Represent Boch Center group sales department at networking events, conferences, and meetings as needed
• Compile and provide appropriate mailing lists for show mailings
• Assist in the creation and distribution of group collateral materials.
• Follow-up on unpaid accounts
• Mail tickets with appropriate promotional materials to group clients in a timely fashion
• Work events and performances, greeting and assisting group clients
• Provide support to VIP seating for Boch Center venues/shows, including payment/release of unpaid accounts, seat locations, accurate orders and paperwork, for Box Office, Front of House, and other guests as needed within the Theatre Services Department.
• Assist with maintenance of sponsorship and trade ticketing logs
• Assist with Ticket Tracking for all Boch Wang Theatre Shows
• Perform all other duties customarily performed by a Theatre Services Associate, or as directed by the Employer.

To Apply: Please forward cover letter, resume and references to:

Willow Jayne Anderson
Boch Center
270 Tremont Street
Boston, MA 02116
Email: wanderson@bochcenter.org
Fax: 617-482-0752

No Telephone Calls.

The Boch Center is an equal opportunity employer.